Frequently Asked Questions
Bookings:
How do I make a booking?
Bookings can be made either online via our website or by calling 01543 412760 (direct) or 01543
414822.
How secure is your website booking?
Our website booking service is secured using an industry standard encryption method which means
that your personal data is protected at all times.
What happens if I have to cancel my booking?
If you need to cancel a booking please call our reservations department on 01543 412760 as soon as
possible when you will be given a cancellation reference number. You will also be asked to provide
written confirmation of your cancellation by fax or email. A cancellation charge may apply – please
check your terms and conditions for details.
What is the payment process?
A 10% discount is offered for pre-payment, otherwise payment is required on either arrival or
departure via cash or credit/debit card.
Accommodation:
What is the difference between a standard and a superior room?
Our superior rooms are generally larger and our superior package includes complimentary water,
chocolates and the use of robes and slippers.
What time can I check into my room?
You can check into your room from 3pm onwards.
What time do I have to check out?
You need to check out at 11am on the day of departure. On Sundays, for an additional £30 you can
keep your room until 6pm. Ask us about our “Lazy Sunday” offer.
What TV channels are there in the guest rooms?
Along with channels 1 to 5, you can also watch any of the standard Freeview channels.
Is there high speed Wi-Fi at the hotel?
We offer Wi-Fi internet access free of charge within the guest bedrooms, public areas and meeting
rooms.
What disabled facilities are available?
Please call us for details.
Are there parking facilities available?
There is a car park with limited spaces to the rear of the hotel.
It’s a special occasion – how do I organise champagne in my room?
To organise flowers, chocolates or champagne in your room please call our reservations department
on 01543 412760.
Restaurants:
Do I need to make reservations for dinner?
It is advisable to make your restaurant reservation well in advance of your stay as our carvery
restaurant is very popular, especially on Friday and Saturday evening and Sunday lunchtimes.
I am a vegetarian, do I need to give advance notice when booking my
stay?
Our restaurant has a vegetarian option every day. However for gluten-free or any other special dietary
requirements it is advisable to tell us when you make your reservation.
What are the restaurant opening hours?
Breakfast
Monday to Friday: 7.00am - 9.00am
Saturday & Sunday: 8.00am - 10.00am
Lunch
Monday to Saturday: 12.00pm - 2.00pm
Sunday: 12.00pm - 3.00pm
Dinner
Sunday to Thursday: 6.00pm - 9.00pm
Friday & Saturday: 6.00pm - 9.30pm
Leisure:
Do I have to pay to use the mini gym?
All our rates include full use of mini gym up until 11am on the day of your departure.
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